When the app asks you to enter your username and password, you would normally think you need to enter your Zoom username and account password. If you enter your Zoom login details instead, you won’t be able to complete the update process. Click on your Apple Menu, go to System Preferences, and click on System Update to check for updates.ĭuring the update process, Zoom may prompt you to enter your administrator name and password.

A number of users said that updating their OS version fixed their Zoom installation errors.

You can try to update your desktop app after the meeting is over.Īlso, make sure you’re running the latest macOS version on your computer. If you can’t use Zoom on your Mac because you’re running an outdated app version, use the Zoom Web client or mobile app. Why Won’t My Mac Download the Latest Zoom Updates? Use the Web App

If you’re experiencing similar issues, follow the troubleshooting tips below to fix the problem. Either nothing happens when they check for updates, or they get an error message saying the update failed to install. The only problem is that many MacBook users are still struggling to update their Zoom app.

If you don’t do that, you won’t be able to join any meetings, so you don’t really have a choice. But the catch is that GCM requires all Zoom users to upgrade to Zoom client or Zoom Rooms version 5.0. Zoom now relies on the AES 256-bit GCM encryption standard to secure your meetings and protect your data.

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